mont_noirca asked:


Hi
I travel regularly on business and have always checked reviews of hotels that I stay at before I book them. Many times some reviewers on such sites as tripadvisor have given the hotels very bad reviews and other reviewers good reviews. I have always ended up being apprenhensive about staying at a hotel but so far have not had any problems.

In the event that I do stay at a hotel and my worst fears are confirmed with the hotel being an absolute nightmare, for instance, some of the reviewers have posted:

- no hot water for 2 days
- rooms dirty
- staff rude
- too much noise
Wheras others have said “wonderful stay,” ” best hotel” etc.

What is the best course of action to take with the hotel? What legal obligations do USA hotels have to their customers? Do I write a formal letter outlining my complaint and personally hand it to the manager? Can the hotel just say, sorry there is nothing we can do about it, and that’s that?

What is the best way to get a hotel complaint dealt with?

Leon

BuggaBoo asked:


I want some really good deals.
And, Do u get better deals if u call the hotels directly rather than book thro’ 3rd party web sites?

Jonathan

cassandra_nicholls1 asked:


I’m looking to stay at something on the strip

Antonio

ermaui asked:


I’m planning a trip to NY but all the hotels in NY city are quite expensive so I would like to know what options do I have to find a nice, with easy access to NY city.

Jared

Help my head’s stuck! asked:


We’re planning on getting away for the Labor Day weekend and I’m just wondering if it would be smart or stupid to wait to look into getting hotel reservations. I’ve looked around a little bit and the rates are ridiculous right now, but it seems like the “last minute deals” that sites like Expedia and stuff advertise are really low….

So my question is would it be better to wait or do you think I’ll be SOL because there won’t be anything available at all?

Ralph